RecoMelon

Privacy Policy

We protect your data with the same precision we use to match product recommendations.

Effective Date: 11 November 2025

App Name: RecoMelon

Developer: SupaDupa Me Limted

Contact: recomelon [at] addsauce.com

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RecoMelon (“we”, “us”, “our”) provides AI-powered product recommendation and discovery tools for Shopify merchants.

This Privacy Policy explains how we collect, use, process and protect Personal Information when:

  • A merchant installs the RecoMelon Shopify app
  • A merchant uses RecoMelon services
  • A shopper interacts with a store using RecoMelon features

“Personal Information” means information that identifies or can identify an individual.

By installing or using RecoMelon, you agree to this Privacy Policy.

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1. Overview

2. Information We Collect

RecoMelon only accesses the data necessary to provide its services.

A. Merchant Data

When a merchant installs RecoMelon, we may collect:

  • Store name and URL
  • Store owner name
  • Email address
  • Billing information (processed via Shopify)
  • Shopify account ID

We use this information to:

  • Provide the app functionality
  • Communicate about support and updates
  • Process billing
  • Maintain security
B. Store and Product Data

To generate product recommendations, RecoMelon may access:

  • Product titles, descriptions and images
  • Product variants
  • Collections
  • Tags
  • Inventory status
  • Pricing information

This data is used solely to power recommendation features such as:

  • Shop Similar
  • VisualDNA™
  • GlideGrids™
  • RescueGrids™
  • MatchFlow™
  • LookLogic™
C. Customer Data (Shopper Data)

Depending on the permissions granted by the merchant, RecoMelon may process limited customer data, including:

  • Browsing behaviour
  • Product interaction events
  • Customer tags
  • Customer IDs
  • IP address
  • Device and browser type

We do not sell customer data.

Customer data is used only to:

  • Personalise product recommendations
  • Improve performance
  • Analyse engagement
  • Optimise conversion

RecoMelon acts as a data processor for customer data. The merchant is the data controller.

3. How We Use Information

We use collected information to:

  • Provide and operate the app
  • Deliver personalised recommendations
  • Analyse performance
  • Improve product features
  • Maintain platform security
  • Provide support

We may use aggregated and anonymised data for analytics and product improvement.

4. Data Sharing

We do not sell Personal Information.

We may share information:

  • With service providers (e.g. hosting providers)
  • To comply with legal obligations
  • To prevent fraud or abuse
  • If required in connection with a merger or acquisition

All service providers are contractually obligated to protect data.

5. Data Retention

We retain merchant and store data only as long as necessary to provide the Services.

If a merchant uninstalls RecoMelon:

  • Access to store data is immediately revoked
  • Data is securely deleted within a reasonable period unless required by law

Merchants may request deletion at any time.

6. Data Security

We use industry-standard security measures including:

  • HTTPS encryption (TLS)
  • Secure cloud hosting
  • Role-based access controls
  • OAuth authentication

While we take strong precautions, no method of transmission over the Internet is completely secure.

7. International Data Transfers

RecoMelon is based in the United Kingdom.

Data may be processed in the UK, EU, United States or other jurisdictions where our service providers operate.

Where required, we implement appropriate safeguards for cross-border data transfers.

8. Merchant Responsibilities

Merchants are responsible for:

  • Ensuring they have a lawful basis to process customer data
  • Providing appropriate privacy notices to their customers
  • Obtaining necessary consents where required

RecoMelon processes customer data only according to merchant instructions.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your Personal Information
  • Request correction
  • Request deletion
  • Object to processing
  • Withdraw consent

Requests may be submitted to:

recomelon@addsauce.com

10. Cookies and Tracking

RecoMelon uses cookies and similar technologies to:

  • Operate the app
  • Analyse performance
  • Improve recommendation accuracy

Merchants are responsible for implementing any required cookie consent banners on their storefronts.

11. Changes to This Policy

We may update this Privacy Policy periodically.

The most current version will always be available on our website.

Continued use of the app after changes constitutes acceptance.

12. Contact Information

SupaDupa Me Limited trading as RecoMelon

London, United Kingdom

Email: recomelon [at] addsauce.com

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